FAQ

In stock items ship within 5 business days after ordering. Some items are listed as made to order. Please allow 2-4 weeks for made to order items to ship. 

All items are handmade. Due to the unique process of hand-fabrication, each piece of jewelry will have its own character. While stones may be the same for an item, each stone will vary slightly from the product image. 

Illo Studio is not responsible for lost items in the mail. Make sure you input the correct address to receive the items. 

All items are shipped in recyclable materials. Illo Studio makes an effort not to use any plastic in shipping. The Illo Jewelry Box that items are packed in is meant to be used as storage for your jewelry when not being worn.

All jewelry and art prints are final sale. If an item is damaged in shipping please email us within 7 days of the date received and we will issue a refund or make an exchange. 

© Illo Studio LLC 2021